Terms and Conditions
These Terms and Conditions apply to the provision of individual or group coaching services offered through the website klarahoblikova.cz.
I. DEFINITIONS
The following terms, when capitalised in these Terms and Conditions, have the meanings set out below.
1. PROVIDER
Klára HoblíkováSole trader registered in the Czech Trade RegisterBusiness ID No.: 02527022Registered office: Fügnerova 36, Opava, 747 05, Czech RepublicTelephone: +420 774 880 185E-mail: info@klarahoblikova.cz
2. USER
A person who enters into a Contract with the Provider in respect of a Service.
3. CONSUMER
A User who is a natural person and, when entering into a Contract with the Provider, acts outside the scope of their business activity or independent professional activity.
4. CONTRACT
A contract for the provision of Services entered into between the Provider and the User. The Contract may be concluded in writing, by e-mail, by telephone, by SMS, or in another manner by which the Provider and the User agree on the provision of the Service. Under the Contract, the Provider is obliged to provide the Service to the User and the User is obliged to pay the agreed Price.
5. SERVICE
An individual or group coaching service provided by the Provider to the User in person or online.
6. PRICE
The price for the Service stated on the Website or individually agreed between the Provider and the User. The Price is generally stated in Czech crowns; a Price in another currency may be individually agreed with the User.
7. WEBSITE
The Provider’s website available at https://klarahoblikova.cz.
8. CIVIL CODE
Act No. 89/2012 Coll., the Czech Civil Code, as amended.
II. RESPONSIBILITY
The User acknowledges that coaching is based on cooperation and that decisions and actions taken on the basis of coaching remain the User’s responsibility. The Provider does not guarantee any specific result. Coaching does not replace psychotherapy, healthcare or other professional advice.
III. INFORMATION ON THE WEBSITE
1. The Website contains a description of each Service, what it includes and its price. This information is for information purposes only and does not constitute an offer to enter into a contract; Section 1732(2) of the Czech Civil Code therefore does not apply.
2. The Website may contain testimonials from the Provider’s clients. Published testimonials come from persons who have used the Provider’s Services.
IV. CONCLUSION OF THE CONTRACT
1. The User may arrange a Service with the Provider in person, by telephone, by e-mail, by SMS or in another mutually agreed manner. The Contract is concluded when the Provider and the User agree on the provision of the Service and its terms.
2. The specific date and time, manner of providing the Service and any other conditions may be agreed or subsequently confirmed by e-mail or SMS. Individual agreements between the Provider and the User take precedence over these Terms and Conditions.
3. Any costs incurred by the User in connection with the use of means of distance communication, in particular internet or telephone connection costs, are borne by the User and do not differ from the standard rate.
V. PAYMENT TERMS
PRICE OF THE SERVICE
1. The current Price of the Service, or the method for determining it, is stated on the Website. The Price applicable to the User is the Price current at the time the Contract is concluded, unless otherwise individually agreed. The final Price will be communicated to the User before the Service is provided.
2. If there is an obvious error in the Price stated on the Website, for example due to a typographical error, the Provider is not obliged to provide the Service at the obviously incorrect Price. The User will be informed of the correct Price and the Service will only be provided by mutual agreement.
METHOD OF PAYMENT
3. The Price may be paid: (a) by bank transfer to the Provider’s account, including payment by QR code; or (b) in cash when the Service is provided.
4. For payment by bank transfer, the User will receive payment details from the Provider, or they will be stated on the invoice.
5. Another method of payment may be individually agreed between the Provider and the User.
DUE DATE
6. For bank transfer, the Price is due on the date stated on the invoice or in the payment instructions sent to the User. The Price is deemed paid when the relevant amount is credited to the Provider’s bank account.
7. For cash payment, the Price is due when the Service is provided.
8. The Provider will issue the appropriate accounting document and send it electronically to the User’s e-mail address. The User agrees to electronic delivery.
VI. SPECIAL PROVISIONS FOR SERVICES
TYPES OF SERVICES
1. Services may be provided online or in person, either individually (e.g. an individual coaching session) or in groups (e.g. a one-day event, multi-day retreat, seminar, lecture, live course, or an online course or webinar taking place in real time).
ARRANGEMENT AND PROVISION OF SERVICES
2. The User may arrange a Service with the Provider by e-mail, telephone, SMS or another agreed method. The Contract is concluded when the Provider and the User agree on its content. Any subsequent changes to the Contract may be made by mutual agreement.
3. Services are provided in the manner described on the Website or individually agreed between the Provider and the User. Services may be provided online via an agreed communication platform or in person at an agreed place and time. For group events, the place, date and other conditions are stated on the Website or communicated to the User in advance. Costs incurred by the User in connection with participation, in particular travel costs, are borne by the User unless otherwise agreed.
4. The Provider may require payment of the full Price or part of it before the Service is provided. Specific payment terms will be communicated to the User in advance.
REQUEST TO CHANGE AN INDIVIDUAL SERVICE APPOINTMENT
5. For an individual Service, the User may cancel the agreed appointment or request a change no later than 24 hours before it begins. In the event of later cancellation or a later request to change the appointment, the Provider may require payment of the full Price. In the event of timely cancellation or change, the Provider and the User may agree on a replacement appointment.
GROUP EVENT CONDITIONS
6. For in-person group events (one-day events, retreats, seminars, lectures, live courses, etc.) or online courses or webinars taking place in real time, the User may cancel participation before the event begins. Cancellation must be notified exclusively by e-mail to the Provider’s e-mail address stated in these Terms and Conditions.
7. For in-person group events, the following cancellation fees apply: (a) more than 30 days before the event: 20% of the Price; (b) 15 to 30 days before the event: 50% of the Price; (c) less than 15 days before the event: 100% of the Price.
8. The Price paid, less the cancellation fee, will be refunded within 14 days of notification of cancellation to the same account from which it was paid, unless the parties expressly agree otherwise.
9. With the Provider’s prior agreement, the User may send a substitute participant to a group event if the nature of the Service allows it. In that case no cancellation fee applies. The User must provide the identification and contact details of the substitute participant required for participation.
10. All costs associated with participation in an in-person group event, in particular travel and accommodation, are borne by the User unless otherwise stated for the particular Service.
RIGHT TO MAKE CHANGES
11. The Provider reserves the right to cancel a group event due to an insufficient number of participants or for other serious reasons. The User will be informed without undue delay.
12. If the Provider cancels a group event, the Provider will refund the Price already paid in full unless the Provider and the User agree on a replacement date or another solution.
13. The Price for an unused Service that was not properly and timely cancelled in accordance with these Terms and Conditions is non-refundable.
VII. COPYRIGHT AND CONFIDENTIALITY
1. All content of the Website, in particular texts, photographs and other materials created by the Provider, is protected by copyright. Without the Provider’s prior consent, such content may not be copied, distributed or otherwise used beyond the extent permitted by law.
2. The Provider keeps confidential information disclosed by the User in the course of coaching, except where disclosure is required by law or where the User consents to disclosure.
VIII. WITHDRAWAL FROM THE CONTRACT
WITHDRAWAL BY A CONSUMER
1. Unless the following paragraph applies, a User who is a Consumer has the right under Section 1829 of the Czech Civil Code to withdraw from the Contract without giving any reason within 14 days from the date the Contract is concluded.
2. A User who is a Consumer may not withdraw from a Contract for the provision of a Service if the Service has been fully provided, its performance began with the User’s prior express consent before the expiry of the withdrawal period, and the User was informed in advance that the right of withdrawal would cease once the Service had been fully provided.
3. To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the relevant period expires. The User may send the notice in particular by e-mail to the Provider’s address stated in these Terms and Conditions. The User may use the model withdrawal form attached to these Terms and Conditions.
4. In the event of a valid withdrawal, the Provider will refund payments received from the User without undue delay and no later than 14 days after withdrawal, using the same means of payment used by the User unless the parties agree otherwise.
5. If the User requests that the provision of the Service begin before the expiry of the withdrawal period and subsequently withdraws before the Service has been fully provided, the User will pay the Provider a proportionate part of the Price corresponding to the extent of the Service provided up to the time of withdrawal.
WITHDRAWAL GENERALLY
6. The User and the Provider may withdraw from the Contract in cases provided for by law or the Contract, in particular in the event of a material breach of the other party’s obligations.
7. The Provider may also withdraw from the Contract due to failure to reach the minimum capacity for a group event or for other serious reasons.
8. If the Provider withdraws from the Contract, the Provider will refund the Price already paid in full unless the Provider and the User agree on another solution.
IX. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS
1. The Provider is responsible to the User for ensuring that the Service is free from defects when provided and is provided in accordance with the Contract.
2. The User may submit a complaint to the Provider, in particular by e-mail to the contact address stated in these Terms and Conditions.
3. If the User is a Consumer, the complaint will be resolved and the User informed of the outcome no later than 30 days from the date it is submitted, unless the Provider and the User agree on a longer period.
DEFECTS IN SERVICES
4. The Provider is responsible for providing the Service in the scope, form and quality agreed with the User or described on the Website, or customary for this type of service. Unless otherwise agreed, the Provider is obliged to provide the Service at an average standard of quality.
5. The User must notify the Provider of a defect without undue delay after having had the opportunity to discover it, and no later than 6 months after the Service was provided.
6. If the Service is defective, the User may request that the defect be remedied or request an appropriate reduction in the Price. If the defect cannot be remedied or is not remedied in time, the User may request an appropriate reduction in the Price or withdraw from the Contract.
X. COMPLAINTS AND CONSUMER DISPUTE RESOLUTION
1. If the User has a complaint concerning the Contract, its performance or the Provider’s activities, the User may contact the Provider using the contact details stated in these Terms and Conditions.
2. Compliance with the Provider’s statutory obligations is supervised by the competent authorities, in particular the Czech Trade Inspection Authority, the competent Trade Licensing Office and the Office for Personal Data Protection where personal-data obligations are concerned. A complaint may be submitted to these authorities.
3. Any dispute between the Provider and the User will preferably be resolved amicably. If the User is a Consumer and a dispute arises from or in connection with the Contract, the User has the right to out-of-court dispute resolution. The competent entity for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority (Česká obchodní inspekce), Business ID No. 000 20 869.
XI. FINAL PROVISIONS
1. The Contract is concluded for a fixed period, until the obligations of the Provider and the User arising from the Contract have been fulfilled.
2. The contractual relationship between the Provider and the User is governed by the laws of the Czech Republic, in particular the Czech Civil Code. This does not affect any rights of a Consumer arising from generally binding legal provisions.
3. All notices, communications and other documents between the parties are delivered to the Provider at the postal or e-mail address stated in these Terms and Conditions and to the User at the contact address provided to the Provider, or at an address subsequently demonstrably communicated by either party to the other. The parties must inform each other without undue delay of any change to their contact details.
4. The Privacy Policy is contained in a separate document published on the Website.
5. In the event of force majeure (including a failure on the part of the Provider’s suppliers), the Provider is not liable for damage arising in connection with the force majeure event. If the force majeure situation lasts longer than 10 days, the Provider may withdraw from the Contract.
6. If any provision of these Terms and Conditions is or becomes invalid or ineffective, it will be replaced by a provision whose meaning most closely corresponds to the invalid or ineffective provision. The invalidity or ineffectiveness of one provision does not affect the validity and effectiveness of the remaining provisions.
7. The Provider may amend these Terms and Conditions; the version effective at the time the Contract is concluded applies to the User. The current version is published on the Website.
8. These Terms and Conditions are effective from 4 September 2026.